1.)  How can I contact WWW.THENYMALL.COM ?
2.)  Are WWW.THENYMALL.COM’s Products Authentic?
3.)  Does WWW.THENYMALL.OM have a satisfaction guarantee?
4.)  What Payment Methods does WWW.THENYMALL.COM accept?
5.)  Is WWW.THENYMALL.COM a retail store?
6.)  What is the return/exchange policy for WWW.THENYMALL.COM ?
7.)  Do you double box the product when its shipped?
8.)  Shipping Information
9.)  Shipping/Processing Times
10.)  Tracking Numbers:
11.)  Shipping Fees:

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1.)  How can I contact WWW.THENYMALL.COM ?
We can be reached via email at TheNyMall@Yahoo.Com. We make every effort to answer all emails as quickly as possible. If you are requesting information about a specific order please be sure to include your name, email address used at time of order and order number in the email. This will greatly help us expedite your response.
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2.)  Are WWW.THENYMALL.COM’s Products Authentic?
We ONLY sell authentic products. Rest assured that all items are inspected by our knowledgeable staff prior to shipping to assure that they are 100% authentic and in brand new condition. Please be aware that we cannot guarantee the condition of the shoe box. If you have any specific questions about the condition of any product or packaging please email us at TheNYMall@Yahoo.Com.
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3.)  Does WWW.THENYMALL.OM have a satisfaction guarantee?
We offer a 100% satisfaction guarantee. If for any reason you are not satisfied with your purchase please contact us so that an exchange or refund can be arranged. (Additional shipping fees may apply to exchanges.)
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4.)  What Payment Methods does WWW.THENYMALL.COM accept?
THENYMALL.COM uses PayPal to accept and securely process all payments. Customers who do not have a PayPal account will be prompted to create one upon check out. If you choose not to create an account there is an option to pay through Pay Pal without signing up. For more information on PayPal and their security features, please visit www.PayPal.com. At no time during checkout with PayPal will www.TheNYMall.Com have access to your personal credit card information.
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5.)  Is WWW.THENYMALL.COM a retail store?
No. At this time THENYMALL.COM does not currently have a physical retail location.
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6.)  What is the return/exchange policy for WWW.THENYMALL.COM ?
We will gladly accept returns and exchanges of products in unworn, brand new condition. Shoes must be returned in original condition (unworn) and in the original box with any accessories that were shipped with the shoes. All returns and exchanges must be requested through email and approved within 7 days of delivery to your residence. At that time we will provide detailed instructions on how to return your purchase to us. The return/exchange must be postmarked no later than 7 days after your request was approved. Once we receive the item(s) back from you we will either ship your exchange item or refund your payment to your account (minus shipping costs). The buyer pays for shipping back to WWW.THENYMALL.COM in original condition and packaging. For international returns; customers will receive a refund at the currency exchange rate at the time of refund, which may not be the same as at the time of purchase.

If you choose to exchange your purchase for a different item please contact us at TheNYMall@Yahoo.Com for details. The buyer is responsible for the cost of shipping the item back to WWW.THENYMALL.COM with a $10 money order for shipping the new item (do not send cash or personal checks). The shipping fee will be used to ship the exchanged item(s) back to the buyer. For additional information on your return and exchange policy please contact us.
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7.)  Do you double box the product when its shipped?
Yes all orders are double boxed before shipping.
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8.)  Shipping Information
WWW.THENYMALL.COM ships via Fedex. We will ship products domestically and internationally (shipping rates will vary, see below). Shipping to APO’s is available via the USPS.

If you are new customer to THENYMALL.COM your billing address must match your shipping address. If your billing and shipping addresses do not match to your PayPal verified shipping address your order will be declined. If you have any questions about this policy please email us at TheNYMall@Yahoo.Com.
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9.)  Shipping/Processing Times
We will make every effort to ship your order as quickly as possible. Please all 3 business days from the time your order is approved to receive confirmation that your order has shipped. Items ordered together are not necessarily shipped together. We will notify you as soon as possible if there will be any delay in your shipping.
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10.)  Tracking Numbers:
Every customer whose order is being shipped via FedEx will be emailed a tracking number. Using the tracking number you can access delivery information on www.FedEx.Com.
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11.)  Shipping Fees:
US Shipping Rates:

1 Item Purchased $15 | 2 + Item Purchased $15 + $7 each additional Item

International Shipping Rates:

1 Item Purchased $49.99 | 1 Item Purchased $49.99 + $14.99 each additional item
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